• Password resets
• Application and network access issues
• Campus computer workstation repairs and maintenance
• Campus computer software update or installation
• Report copier problems
Please be prepared to provide your individual PIN number (the last four digits of your social security number) and a description of the issue or request.
The help desk is available by phone 24 hours a day, seven days a week, 365 days a year.
The help desk will work to diagnose the problem, resolve it immediately if possible, and escalate issues to on-campus IT staff as needed. The help desk can access your device remotely to assist as appropriate. Please use each application’s internal Help/Support functions (i.e. Joule, ExamSoft, Campus Nexus Student, Chirotouch, Microsoft Office) for use or configuration questions as the help desk has very limited application knowledge.
The on-campus IT staff at CUKC will continue to provide user support, however, they will be handling cases only after the help desk has logged the case and had a chance to resolve the issue first.
CUKC IT Support Help Desk contact information:
• Toll free: 855-582-3593
Email can be used for non-urgent requests. You will receive a response within approximately one business day.